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Booking Information

Box Office Opening Times

During the Covid-19 Pandemic and until further notice.

The box office will be open to the public on the days - 

Tuesdays 9.30am - 4.30pm

Wednesdays 9:30am - 4:30pm 

Thursdays 9:30am - 4:30pm 

It will also open 1 hour before shows start from 19th July.

NHS Track & Trace – Please Read

The UK is currently experiencing a public health emergency as a result of the COVID-19 pandemic. As part of our commitment to keep our staff, customers and visitors safe as we re-open it is critical that we apply a range of measures to keep everyone safe.  

To minimise the further spread of the disease, the government, supported by NHS Test & Trace Service, has placed an obligation on Rubicon Leisure to assist the service by keeping a temporary record of our customers and visitors for 21 days.  The safety and security of the public remains our primary concern and the additional collection of this personal data is necessary to protect against the serious threat to public health.

This record will help the Test & Trace Service to contact people who are at risk of having been exposed to coronavirus and explain what they must do to help prevent the further spread of the virus.

Failure to observe safety measures will result in the service not being provided.

The legal basis for collecting this information is legitimate interest.  This information will be held by Rubicon Leisure staff and shared with the NHS Test & Trace Service if requested.  Their privacy notice can be found herehttps://contact-tracing.phe.gov.uk/help/privacy-notice 

The record of your visit will be kept secure for 21 days and then securely destroyed.  This information will not be used for any other purpose.

Rubicon wider privacy notice is available here:  https://rubiconleisure.co.uk/privacy-policy/ 

More information on how NHS Test & Trace Service works is available here:  https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works 

Date:  1st September 2021.

Non Performance Days
MONDAY                                   CLOSED
TUESDAY and WEDNESDAY OPEN 9:30am – 4.30pm
Performance Days
6.00pm – 8.00pm
10.00am – 8.00pm
12.00pm – 8.00pm
6.00pm – 8.00pm

Please note: Due to the design of the Auditorium, the Circle has less leg room than the stalls. All of the boxes may have a restricted view.
There are 10 wheelchair spaces in the Auditorium, 8 in the stalls and 2 in the circle. There are 420 seats in the Palace Theatre, Redditch.

Wheelchair Seats: Customers who require wheelchairs as their primary use of mobility, must book a wheelchair seating position on the allocated seats on the booking plan. Wheelchair users for safety and evacuation reasons must not be transferred from a wheel chair to a fixed seat and must remain in their wheel chair to enable safe evacuation  of the Theatre.

From January 1st the Theatre's opening times will remain the same, however, Thursday, Fridays and Saturdays will be closing at 5:30 pm as well; unless there is a performance on. 

The Palace Theatre does not take seat reservations, all seats have to be paid for at the time of booking.

Call in at the Theatre Box Office and Information Centre accessible from the Alcester Street where tickets can be purchased in person and can be paid for by cash, Palace Theatre Gift Tokens or by most major credit and debit cards
The Palace Theatre no longer accepts cheques as payment. We apologise for any inconvenience caused by this.

Purchasing by Telephone 01527 65203
You can secure your seats by paying over the phone using a credit or debit card. Tickets can be posted to you for a charge of £1.00. If the performance is within seven days tickets will be held for your collection at the Box Office. Please note all ticket prices advertised to include a £1 booking fee per ticket unless otherwise stated.

Ticket Booking Fee

All shows from 1st January 2019 will have a £1.00 booking fee per ticket unless otherwise stated. Please note that this fee is non refundable.

Online Booking
You can now book seats online at http://redditchpalacetheatre.co.uk

Credit Cards 01527 65203
We accept ACCESS, VISA, DELTA  cards, which means you can pay instantly for your tickets. Call the above number and quote your card number, expiry date, name and address.  We will charge an extra £1.00 if you want your tickets posted to you. If the performance is within seven days tickets will be held for collection.

Terms and Conditions of Sale/Refunds
We will only refund tickets if the performance or event has been cancelled. We will endeavour to resell any tickets if you need to cancel your tickets, but we can't promise that the tickets will be sold. Should you be unable to attend your performance for Covid 19 related reasons your tickets may be exchanged for Theatre Vouchers, a credit to your account to be used for any future productions or a refund up to 24 hours before the event. Confirmation of a Covid positive test or self-isolation form from a health care provider resulting in the inability to attend the event. Exchanges to more expensive productions will require an additional payment. Original ticket price paid will be honoured.
If you have booked tickets for a show and a subsequent ticket offer is released/announced, you are NOT entitled to a refund or a partial refund. 

Key to concessionary rates.

The symbols below indicate concessions that may be available to shows listed in this brochure. They will be shown in brackets next to the ticket price.

DR = Discount Rate
FT = Family Ticket
Unless otherwise indicated, concessions are available if you are under 16, a student, a senior citizen, claiming disability benefit or registered unwaged.  Please check to make sure the show you are booking has a discount rate as some of our productions have a flat rate with no concessions

Carer Tickets

We give 1 free ticket for the assistant of a disabled person who is unable to attend events unaccompanied where companies permit this. To obtain this ticket please visit the box office bringing with you a proof of entitlement at the time of ticket purchase. Please note, we will only accept carers allowance (over 35 hours of care per week), Personal Independence Payment (PIP) (over 35 hours of care per week), Blue Bage Holder (you will require one other form of additional ID) and registered as visually impaired. Please check to make sure the show you are booking has a discount rate as some of our productions have a flat rate with no concessions.

Palace Theatre Gift Vouchers
The perfect present for birthdays, anniversaries, as a Christmas gift or just to say thank you.  Available from the Box Office priced from £1 upwards.  They are a great gift for all ages and can be used to purchase tickets for any of our theatre events.

Ticket Resale, Exchange and Ticket Touts

To protect everyone from ticket touts, we don't allow the resale of our tickets for private commercial gain. Tickets are sold for use by the buyer and his and her party. We can cancel tickets if there's any breach of this condition, and refuse entry without a refund. For your own peace of mind, please only buy from official outlets - which is directly from The Palace Theatre or from one of our approved agents.

It is a general practice that tickets are not exchanged or money refunded. However, if patrons find that they are unable to use their tickets the Box Office will endeavour to resell them (although this can not be guaranteed) they must be returned at least three days before the performance.  The resale value may not total the amount you paid for your tickets originally.  Tickets are put up for resale at your own risk. There is an administration charge for this service of £1.50 which will be deducted from the resale value.

We will also exchange unwanted tickets on your behalf, for the same show if there is another date to choose from.  Exchanges are subject to ticket availability and an administration charge of £1.50 per seat will be made to exchange tickets.

All children over 12 months of age must have a paid for a seat and will only be admitted to specified children’s shows and the pantomime.

Parents with babes in arms under 12 months will only be admitted to specified children’s shows and the pantomime and must report to the Box Office on arrival so the Front of House Manager can issue a pass ticket for the child to be admitted to the auditorium.

We ask that you respect the enjoyment of other patrons and in the event of restlessness request that you take the child from the auditorium.

Unaccompanied children attending shows at the Palace are not the responsibility of the theatre and parents leave children at their own risk.

Facebook/social media competitions T&Cs 
1) The competition is open to residents of the United Kingdom only and all entrants must be over the age of 18
2) There is usually here is no entry fee and no purchase necessary to enter this competition, but each competition rules are stated within the post. 
3) Only one entry will be accepted per person, multiple entries from the same person will be disqualified, unless stated otherwise 
4 ) Closing date for each competition will vary and will often be included within the initial post.
5) No responsibility can be accepted for entries not received for whatever reason
6) The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice, at any moment. Any changes to the competition will be notified to entrants as soon as possible by the theatre. 
7) If the show is cancelled, the competition winner will be contacted. No cash or voucher refund will be given. 
8) The prize is as stated and no cash or other alternatives will be offered. The tickets are not transferable. tickets are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice
9) If the winner sells their tickets, we will cancel the tickets and legal action may be taken. 
10) Winners will be chosen at complete random using a website such as Good Luck Fairy - Fanpage Karma 
11) The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
12) The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
13) This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to The Palace Theatre Redditch and not to any other party. 
14) By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Data Protection

Privacy notice relating to the sale of tickets.
We collect personal information about you when creating an account online to book tickets or workshops. The legal basis for this processing is the fulfilment of a contractual obligation; by booking tickets or workshops you are entering into a contract, and we require the personal data requested to fulfil this transaction.  When you create an account or purchase tickets, you can opt to consent to us processing your personal information for other specified purposes such as.

  • To send you communications in connection with your transaction and events you attend.
  • Provide better services by assessing preferences, trends and interests from the data provided,
  • To offer promotions and to understand our target audience for more focused marketing purposes

 If you chose not to consent to the additional processing, this will not affect your rights.  You can browse our website or make enquires with our Box Office without disclosing any personal information.

 The data collected is:

  • Name
  • Address
  • Contact Details
  • Date of birth
  • Debit / Credit card details.
  • Box office account information.
  • Preferences

 This information will be accessible by Box Office staff and PatronBase UK Box Office Systems, who provide support, under agreed restrictions.  This information will not be shared/sold to any other service/organisation unless we have a duty to do so under the law. This data will not be transferred outside of the EEA.

 Where you agree to be contacted, the data will be kept until it is either overwritten or until you no longer agree to be kept informed.  If you change your mind, simply log into your account and change your preference.  However, you will still receive transactional messages when purchasing tickets or booking workshops.  Transactional data will be kept for 5 years under the Limitations Act 1980. 

 No decisions around this data are made by automated means.

 We collect your information in different ways.  We and third-party organisations use cookies and other technologies, such as pixel tags, on our websites and in our emails.  General data protection information relating to cookies and the Council can be found at http://www.redditchbc.gov.uk/council/corporate/your-access-to-information/privacy-notice.aspx

Fulfilment of a contract, or to take steps to enter into a contract: We collect personal information about you when creating an account online to book tickets or workshops. The legal basis for this processing is the fulfilment of a contractual obligation; by booking tickets or workshops you are entering into a contract, and we require the personal data requested to fulfil this transaction.  

Palace Youth Theatre:
Fulfilment of a contract, or to take steps to enter into a contract. We collect personal information about your child in order to be a member of the Youth Theatre.  The legal basis for this processing is the fulfilment of a contractual obligation; by signing up to the Youth Theatre you are entering into a contract, and we require the personal data requested to fulfil this contract.  In the UK there is no definite age at which a child is considered to have the legal capacity to enter into a contract, therefore, this should be completed by the adult on behalf of the child.  Where a member of the Youth Theatre is 18 but does not have the capacity to enter into a contract, this should also be completed by the adult.
Reasonable Behaviour
We reserve the right to refuse admission or eject a ticket holder for behaviour likely to cause damage, injury or nuisance, abuse towards theatre staff/volunteers, or failure to comply with reasonable requests. On occasion, we may have to conduct security searches to ensure the safety of customers.

Audience Members Dancing
  = Members of the audience could dance during this performance

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