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COVID PROTOCOLS FOR THE PALACE THEATRE

COVID PROTOCOLS FOR THE PALACE THEATRE
posted 15 Jul 2021

COVID PROTOCOLS WHILE VISITING THE PALACE THEATRE

From Monday 19th July

Following the Prime Minister’s announcement confirming that Step 4 of the Roadmap has been achieved and all legal restrictions will be removed.  We are delighted that the theatre will reopen with our full programme of entertainment resuming from September.

We understand many people may be anxious about returning to an auditorium for the frirst time since the pandemic began but we have been working hard to ensure the safety of our audiences, staff and performers.  We are following Government guidelines and will update this page if things change

WHAT TO EXPECT DURING YOUR VISIT TO THE PALACE THEATRE REDDITCH

HAND SANITISERS
We will continue to provide hand sanitisers within the theatre which our customers are encouraged to use.

FACEMASKS
The wearing of facemasks will be a matter of personal preference; however, we encourage their continued use whilst inside the building. 

Air Handling System 
Watch this short video
explaining how our state of the art air handling system fitlers and cleans the air all around the theatre. 

NHS TEST AND TRACE
You can check into our venue using the NHS test and trace application on your smart phone using the QR code.

COVID SYMPTOMS
Please do not attend shows if you are displaying any of the covid symptoms including high temperature, sore throat or persistent cough.

CONTACTLESS CARD PAYMENTS
We would prefer payments made at the Box Office, Bar and Kiosk to be by card.

SCREENS
Perspex screens have been positioned at the box office and in the bar to help prevent asymptomatic infection.

CLEANING
The theatre will be cleaned after each performance with particular attention being paid to touchpoints around the building.

VENTILATION
The theatre’s air handling system will be in operation in the auditorium, foyer bar areas and all toilets.  Filtering and providing fresh air throughout your time in the building.

SOCIAL DISTANCING
There will be no social distancing within the theatre.

Terms and Conditions of Sale/Refunds
We will only refund tickets if the performance or event has been cancelled. We will endeavour to resell any tickets if you need to cancel your tickets, but we can't promise that the tickets will be sold. Should you be unable to attend your performance for Covid 19 related reasons your tickets may be exchanged for Theatre Vouchers, a credit to your account to be used for any future productions or a refund up to 24 hours before the event or 48 hours after the event. Confirmation of a Covid positive test or self-isolation form from a health care provider resulting in the inability to attend the event. Exchanges to more expensive productions will require an additional payment. Original ticket price paid will be honoured.
If you have booked tickets for a show and a subsequent ticket offer is released/announced, you are NOT entitled to a refund or a partial refund. 

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