COVID PROTOCOLS WHILE VISITING THE PALACE THEATRE
From Monday 19th July
Following the Prime Minister’s announcement confirming that Step 4 of the Roadmap has been achieved and all legal restrictions will be removed. We are delighted that the theatre will reopen with our full programme of entertainment resuming from September.
We understand many people may be anxious about returning to an auditorium for the frirst time since the pandemic began but we have been working hard to ensure the safety of our audiences, staff and performers. We are following Government guidelines and will update this page if things change
WHAT TO EXPECT DURING YOUR VISIT TO THE PALACE THEATRE REDDITCH
We will continue to provide hand sanitisers within the theatre which our customers are encouraged to use.
FACE COVERINGS as from THURSDAY 27th JANUARY 2022
We recognise that the mandatory requirements have been removed by the government, but we continue to encourage the wearing of face coverings and for our teams and customers to be respectful of each other.
Air Handling System
Watch this short video explaining how our state of the art air handling system fitlers and cleans the air all around the theatre.
NHS TEST AND TRACE
You can check into our venue using the NHS test and trace application on your smart phone using the QR code.
Please do not attend shows if you are displaying any of the covid symptoms including high temperature, sore throat or persistent cough.
CONTACTLESS CARD PAYMENTS
We would prefer payments made at the Box Office, Bar and Kiosk to be by card.
Perspex screens have been positioned at the box office and in the bar to help prevent asymptomatic infection.
The theatre will be cleaned after each performance with particular attention being paid to touchpoints around the building.
The theatre’s air handling system will be in operation in the auditorium, foyer bar areas and all toilets. Filtering and providing fresh air throughout your time in the building.
There will be no social distancing within the theatre.
Terms and Conditions of Sale/Refunds
We will only refund tickets if the performance or event has been cancelled. We will endeavour to resell any tickets if you need to cancel your tickets, but we can't promise that the tickets will be sold. Should you be unable to attend your performance for Covid 19 related reasons your tickets may be exchanged for Theatre Vouchers, a credit to your account to be used for any future productions or a refund up to 24 hours before the event or 48 hours after the event. Confirmation of a Covid positive test or self-isolation form from a health care provider resulting in the inability to attend the event. Exchanges to more expensive productions will require an additional payment. Original ticket price paid will be honoured.
If you have booked tickets for a show and a subsequent ticket offer is released/announced, you are NOT entitled to a refund or a partial refund.