COVID PROTOCOLS WHILE VISITING THE PALACE THEATRE
WHAT TO EXPECT DURING YOUR VISIT TO THE PALACE THEATRE REDDITCH
We will continue to provide hand sanitisers within the theatre which our customers are encouraged to use.
FACE COVERINGS as from THURSDAY 27th JANUARY 2022
We recognise that the mandatory requirements have been removed by the government, but we continue to encourage the wearing of face coverings and for our teams and customers to be respectful of each other.
Air Handling System
Watch this short video explaining how our state of the art air handling system fitlers and cleans the air all around the theatre.
Please do not attend shows if you are displaying any of the covid symptoms including high temperature, sore throat or persistent cough.
CONTACTLESS CARD PAYMENTS
We would prefer payments made at the Box Office, Bar and Kiosk to be by card.
The theatre will be cleaned after each performance with particular attention being paid to touchpoints around the building.
The theatre’s air handling system will be in operation in the auditorium, foyer bar areas and all toilets. Filtering and providing fresh air throughout your time in the building.
There will be no social distancing within the theatre.
Terms and Conditions of Sale/Refunds
We will only refund tickets if the performance or event has been cancelled. We will endeavour to resell any tickets if you need to cancel your tickets, but we can't promise that the tickets will be sold.. Exchanges to more expensive productions will require an additional payment. Original ticket price paid will be honoured.
If you have booked tickets for a show and a subsequent ticket offer is released/announced, you are NOT entitled to a refund or a partial refund.